Aligned Admin

14-Day Conditional Refund Period
A purchaser may request a refund within 14 calendar days of the original purchase date.
To qualify for a refund:
- The request must be submitted in writing within the 14-day period.
- The learner must have completed no more than 20% of the course.
- The learner must not have submitted the final capstone.
- The learner must not have received a Certificate of Completion.
- The account must not show misuse, unauthorized sharing, copying, redistribution or other violation of the course terms.
Requests submitted after 14 calendar days are not eligible for a refund unless required by applicable law.

How to Request a Refund
Send the refund request to [email protected] using the subject line:
Refund Request - Real Estate Assistant Foundations & Operations Program
Include:
- The purchaser’s full name
- The email address used for enrolment
- The purchase date
- The reason for the request
Aligned Admin may review course progress, downloads, assignment activity and account history when determining eligibility.

Approved Refunds
Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider and financial institution.
Course access will be removed when the refund is approved. The learner must stop using and delete any downloaded course materials, templates or resources.
Original payment-processing fees or currency-conversion charges may be non-refundable where permitted by law and where those amounts are not returned to Aligned Admin by the payment provider.

Group Enrolments
Refund requests for group or brokerage purchases must be submitted by the original purchaser.
A refund for an unused learner seat may be considered within 14 calendar days of purchase if the seat has not been activated, assigned or accessed. Activated seats are subject to the individual eligibility conditions above.

Course Transfers
Course access is issued to the registered learner and may not be transferred, resold or shared without written authorization from Aligned Admin.

Technical Issues
A technical issue does not automatically qualify a purchase for a refund. Learners should contact [email protected] promptly so reasonable troubleshooting and access support can be provided.
If Aligned Admin is unable to provide access to the purchased program within a reasonable period, available remedies will be considered in accordance with applicable law.

Program Scope
The program provides general educational information about real estate administrative operations in British Columbia. It does not provide legal advice, brokerage-specific authorization or a licence to provide real estate services.
A refund will not be issued solely because a learner expected the program to provide licensing, employment placement, brokerage approval or individualized legal or professional advice when those items were not included in the published course description.

Statutory Rights
Nothing in this policy limits any non-waivable rights or remedies available under applicable consumer-protection legislation.
Questions about this policy may be sent to [email protected].